Please give the spa reception 24-hour notice if you must cancel or reschedule an appointment to avoid 100% of the treatment rate being billed to the reserving credit card. Spa packages or parties of three of more require a 48-hour cancellation notice to avoid 100% of the treatment rate being billed to the reserving credit card.
All gifts with purchase must be used within 12 months from the date of issue.
PENELOPE & The Beauty Bar reserves the right to refuse service when we feel that we are not the appropriate fit for a guest’s needs or when we do not feel confident that we are able to meet expectations moving forward.
We are deeply committed to maintaining a professional, respectful, and positive environment for both our guests and our team. We kindly ask that all communication and interactions with our staff remain courteous and respectful at all times.