Please give the spa reception 24-hour notice if you must cancel or reschedule an appointment to avoid 100% of the treatment rate being billed to the reserving credit card. Spa packages or parties of three of more require a 48-hour cancellation notice to avoid 100% of the treatment rate being billed to the reserving credit card.
All gifts with purchase must be used within 12 months from the date of issue.
PENELOPE and The Beauty Bar reserves the right to refuse service when we feel that we are not the appropriate fit for a guest’s needs or when we do not feel confident that we are able to meet expectations moving forward.
We are deeply committed to maintaining a professional, respectful, and positive environment for both our guests and our team. We kindly ask that all communication and interactions with our staff remain courteous and respectful at all times.