Products
PURCHASED PRODUCTS FROM OUR ONLINE STORE MAY BE RETURNED FOR STORE CREDIT WITHIN 7 BUSINESS DAYS FROM THE DAY YOU RECEIVE YOUR PRODUCT IN THE MAIL. PRODUCTS MUST BE SEALED, UNUSED AND RETURNED VIA FIRST CLASS MAIL, FED EX OR UPS. RETURNED RETAIL PRODUCTS CAN ONLY BE USED AS STORE CREDIT TOWARD A FUTURE PURCHASE.
Services
PLEASE GIVE THE SPA RECEPTION 24-HOUR NOTICE IF YOU MUST CANCEL OR RESCHEDULE AN APPOINTMENT TO AVOID 100% OF THE TREATMENT RATE + 18% GRATUITY ON THE FULL PRICE OF SERVICE BEING BILLED TO THE RESERVING CREDIT CARD. SPA PACKAGES OR PARTIES OF THREE OF MORE REQUIRE A 48-HOUR CANCELLATION NOTICE TO AVOID 100% OF THE TREATMENT RATE + 18% GRATUITY ON THE FULL PRICE OF SERVICE BEING BILLED TO THE RESERVING CREDIT CARD.
Gift Certificats
GIFT CERTIFICATES ARE NON- REFUNDABLE. CERTIFICATES CAN BE USED ACCORDING TO THIER TERMS.
Professional Conduct
PENELOPE and The Beauty Bar reserves the right to refuse service when we feel that we are not the appropriate fit for a guest’s needs or when we do not feel confident that we are able to meet expectations moving forward.
We are deeply committed to maintaining a professional, respectful, and positive environment for both our guests and our team. We kindly ask that all communication and interactions with our staff remain courteous and respectful at all times.